Privacy Policy

Maple Vale Studio respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website or make a purchase from our store.

Information we collect

We may collect personal information including your name, billing address, shipping address, email address, phone number, payment details, order history, IP address, browser and device information, and information about how you interact with our website.

How we collect information

We collect information directly from you when you place an order, contact us, subscribe to marketing communications, create an account, or otherwise interact with our website.

We may also collect certain information automatically through cookies, pixels, analytics tools, and similar technologies.

How we use your information

We may use your personal information to:

• process and fulfil orders
• provide customer support
• send order confirmations, shipping updates, and service communications
• prevent fraud, abuse, and unauthorized transactions
• improve our website, products, and customer experience
• send marketing communications where permitted by law or where you have consented
• comply with legal, regulatory, tax, and accounting obligations

How we share information

We may share your personal information with trusted third parties where reasonably necessary to operate our business, including payment processors, shipping carriers, logistics providers, fraud prevention partners, website and technology service providers, analytics providers, marketing platforms, customer support tools, and professional advisers.

We may also disclose information where required or permitted by applicable law.

International processing

Your personal information may be stored or processed outside your province, territory, or Canada by service providers acting on our behalf. Where this happens, your information may be subject to the laws of the jurisdiction in which it is processed.

Cookies and similar technologies

We use cookies and similar technologies to operate our website, remember preferences, understand site traffic, improve performance, and support advertising and remarketing activities. You can adjust your browser settings to manage cookies, although some website features may not function properly if cookies are disabled.

Data security

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. However, no method of transmission over the internet or method of electronic storage is completely secure.

Your choices and rights

Subject to applicable law, you may request access to the personal information we hold about you and request corrections if the information is inaccurate or incomplete. You may also withdraw consent to certain uses of your information, subject to legal or contractual restrictions and reasonable notice.

Marketing communications

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our messages or by contacting us directly.

Retention of information

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Contact

If you have any questions, requests, or complaints about this Privacy Policy or our privacy practices, please contact us at support@maplevalestudio.ca.

Maple Vale Studio
100 King Street West, Suite 5700, Toronto, ON M5X 1C7, Canada
support@maplevalestudio.ca
+1 (647) 582-9146